Frequently Asked Questions

Hifazo provides comprehensive commercial cleaning services including office cleaning, retail cleaning, medical facility cleaning, educational facility cleaning, industrial cleaning, and specialized services such as carpet cleaning, window cleaning, and post-construction cleanup. We customize our services to meet the specific needs of each client's industry and facility.

The ideal cleaning frequency depends on your facility type, foot traffic, and industry requirements. Most office spaces benefit from daily cleaning of high-traffic areas with deeper cleaning weekly. Medical facilities often require daily thorough cleaning, while retail spaces may need multiple touch-ups throughout business hours. During your consultation, we'll recommend an optimal schedule based on your specific needs.

Hifazo stands out through our commitment to respectful employment practices for our cleaning professionals, which directly results in higher quality service and consistency. We utilize advanced cleaning technology, environmentally friendly products, and digital inspection systems to ensure quality. With over 8 years of experience serving the Greater Toronto Area, we provide reliable, customized cleaning solutions with transparent pricing and exceptional customer service.

Yes, we offer eco-friendly cleaning solutions that use environmentally responsible products and methods. Our green cleaning approach reduces chemical exposure for your staff and customers while still achieving excellent cleaning results. We use EPA-approved green cleaning products, microfiber technology to reduce waste, and water-efficient equipment. These services can help businesses pursuing green certifications or those simply wanting to reduce their environmental footprint.

Absolutely. We offer flexible scheduling options, including evening, overnight, early morning, and weekend services to minimize disruption to your business operations. Many of our clients prefer after-hours cleaning, and we're fully equipped to accommodate these preferences while maintaining our high standards of service. We'll work with you to determine the optimal cleaning schedule for your specific needs.

We maintain consistent cleaning quality through several key measures: thorough staff training, detailed cleaning checklists tailored to your facility, digital inspection systems for quality assurance, regular performance reviews, and dedicated supervisors who oversee cleaning teams. We also welcome your feedback and conduct regular client satisfaction check-ins to ensure our service continues to meet your expectations.

We understand that business needs can change, and we pride ourselves on flexibility. You can easily adjust your cleaning schedule or services by contacting your dedicated account manager. For temporary changes, we appreciate 24-48 hours' notice when possible. For permanent changes to your service agreement, we'll work with you to update your cleaning plan and ensure a smooth transition to the new schedule or service level.

Hifazo provides all necessary professional-grade cleaning supplies, equipment, and materials as part of our service. Our teams arrive fully equipped with everything needed to clean your facility effectively. We use commercial-grade equipment and professional cleaning products selected for their effectiveness and safety. If you have specific product preferences or requirements, we're happy to accommodate those requests whenever possible.

For specialized industries, we implement industry-specific cleaning protocols that comply with relevant regulations. Our healthcare cleaning teams are trained in infection control, proper handling of medical waste, and use of hospital-grade disinfectants. For food service establishments, we follow health department guidelines and use sanitizers approved for food-contact surfaces. Our teams are trained in the unique requirements of each industry to ensure compliant, effective cleaning.

Yes, we regularly accommodate special cleaning requests and one-time deep cleaning services. Whether you need pre/post-event cleaning, seasonal deep cleaning, post-construction cleanup, or specialized cleaning for particular areas of your facility, we can help. Simply contact us to discuss your specific requirements, and we'll create a customized plan to address your needs. One-time services are available to both existing clients and new customers.

We place special emphasis on high-touch surfaces to reduce disease transmission. Our approach includes using EPA-registered disinfectants effective against a broad spectrum of pathogens, implementing color-coded microfiber systems to prevent cross-contamination, focusing on frequently touched surfaces like door handles, light switches, and shared equipment, and following appropriate dwell times for disinfectants. During periods of heightened concern, we can implement enhanced protocols with increased frequency of disinfection.

Yes, our cleaning and disinfection protocols are designed to be effective against viruses including coronavirus. We use EPA-approved disinfectants that have been tested and proven effective against similar pathogens. Our cleaning teams are thoroughly trained in proper disinfection techniques, including correct product application and required contact times. We stay updated on the latest guidance from health authorities and adjust our practices accordingly to ensure maximum effectiveness.

Our pricing is customized based on several factors: the size of your facility, the type of services required, cleaning frequency, your industry's specific requirements, the complexity of tasks, and any specialized cleaning needs. We provide transparent, detailed quotes that clearly outline all services included. To receive an accurate price for your facility, we recommend scheduling a free on-site assessment where we can evaluate your specific needs and provide a tailored quote.

We offer flexible contracting options to suit your needs. While many clients choose our annual service agreements for the best rates and service guarantees, we also offer month-to-month options for businesses that prefer more flexibility. All our agreements include clear terms and straightforward cancellation policies. Our goal is to earn your continued business through consistently excellent service rather than restrictive contract terms.

Yes, all Hifazo cleaning professionals are fully bonded and insured. We maintain comprehensive general liability insurance, workers' compensation coverage, and employee dishonesty bonding. This provides protection for both our clients and our employees in the unlikely event of an accident or incident. We're happy to provide proof of insurance upon request for your records.

Getting started is simple. Contact us through our website, by phone, or by email to schedule a free consultation. During this initial conversation, we'll discuss your cleaning needs and schedule an on-site assessment. After evaluating your facility, we'll provide a detailed quote and proposed cleaning plan. Once you approve, we'll set up your regular cleaning schedule, conduct an initial walk-through, and begin service. Our onboarding process is designed to be thorough yet efficient.